Privacy Policy

Last updated: Oct 2020

Etihad Etisalat Company (Mobily) believes that protecting the privacy of personal information is an important matter for everyone, It has created a data privacy policy to demonstrate its commitment to protecting the data privacy of the users of its websites and applications.

Please read the following to learn more about the Privacy Policy. In addition, how to deal with personal information that is collected by visitors and users of the company's sites and applications.

• expand_more What does this privacy policy cover?
  This privacy policy covers how Mobily handles personal information that is collected through a website or application owned by Mobily on the Internet.
• expand_more Collection and use of personal information:
  Personal information means information through which the user can be identified specifically, or made directly or indirectly identifiable, including, but not limited to, names, personal identification numbers, addresses, contact numbers, license numbers, records and personal property, bank account numbers and credit cards, static or animated user images, and other personal data.
  
  You can visit Mobily website without disclosing any personal information. However, Mobily may need some personal information, noting that a minimum of it is collected, if you want to benefit from support and assistance or use some Mobily services.
  
  When needed, Mobily is committed not to use this information for other than its disclosed purposes, noting that it will be kept according to business requirements, and it may include your personal contact information. Company will use this information to respond to your inquiries, or to provide you with the required products and services, and to contact you regarding new products and services.
  By accessing Mobily's services and providing us with the required personal information voluntarily, you agree to the collection and use of information in accordance with this privacy policy.
• expand_more Collection and use of non-personal information:
  Non-Personal Information means technical and related information that is not personally identifiable, including, but not limited to, the operating system type and version, data collected from an IP address, ad tag, cooki, or by any other means.
  
  Mobily automatically receives non-personal information and records it, including the IP address, cookie information, your local language, and the page you requested. This may be used by Mobily in order to customize the content it deems appropriate to meet your requests for some products and services. However, Mobily does not link this non-personal data to any personal information collected from you. Mobily also uses tools provided by third parties to collect general statistical information about our applications and websites. The purpose of collecting this general information is to help us know the quality and current state of our services that we provide to you.
  
  The tools we use to collect non-personal information:
  
  Google Analytics, New Relic, Google Tag Manager, Google Firebaase
• expand_more Information exchange and disclosure:
  Mobily does not sell, exchange, or transfer your personal information to outside parties. This except any trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential. We reserve the right to disclose your private information upon any judicial request if such disclosure is permitted in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, or for the purpose of our site policies, or to protect our rights or the rights of others, property, or for public safety.
• expand_more Consent:
  If you do not agree to the collection, use, or disclosure of your personal information as described in this policy, please do not provide any personal information to Mobily. If you have provided personal information to Mobily and no longer persist in your desire to agree to the Privacy Policy, please inform us.
• expand_more Information Security:
  Data transmission over the Internet cannot be considered 100% secure. However, the information provided is protected with the highest standards of privacy and security. In all our websites and applications, as specified SSL encryption standards are used to protect data traffic. We protect your personal information from unauthorized access by means of access control measures and physical security measures. In addition, Mobily retains your personal information only as long as it is necessary to achieve the purposes specified above or as required by law.
• expand_more Changes to the privacy policy:
  Mobily reserves his right at any time, and at its discretion, to amend and update this policy from time to time. When the update is completed, Mobily will put the "last updated" date at the top of this page. Please review this policy periodically. Knowing that your continued use of the website or application after any of these modifications means your acceptance of them.